Cancellation, Refund & Delivery Policy
Last Updated: October 2026
1. Digital Service & Delivery Policy
Instant Digital Delivery: All tickets, passes, and event registrations booked through
EventPro are delivered digitally. There are no physical shipments.
Upon successful payment completion via Razorpay:
- Your booking is confirmed immediately in real-time.
- Digital tickets containing unique QR access codes are instantly viewable and downloadable from your
Attendee Dashboard.
- A booking confirmation and digital receipt are automatically dispatched to your registered email
address.
2. Cancellation Policy
Cancellations by Attendees:
- Attendee cancellation eligibility is determined by the specific event organizer's policy as
published on the event page.
- Where cancellations are permitted, requests must be submitted at least 48 hours
prior to the scheduled event start time through your dashboard or by emailing support@eventpro24.online.
- Tickets booked for events starting in less than 24 hours are non-cancellable unless the event itself
is postponed or cancelled by the organizer.
Cancellations by Organizers:
- If an event is cancelled or permanently called off by the organizer, registered ticket holders will
be entitled to a 100% full refund of the ticket price paid.
- In case of event rescheduling or venue change, ticket holders will be given the option to either
attend the rescheduled date or claim a full refund.
3. Refund Processing & Timelines
Refund Window: Approved refunds are credited back to the original payment source within
5 to 7 business days.
Details regarding refund execution:
- Mode of Refund: All refunds are issued exclusively back to the original payment
method used during checkout (e.g. Credit Card, Debit Card, Net Banking, or UPI account).
- Processing Steps: Once a refund request is approved, our automated banking partner
(Razorpay) initiates the refund immediately. Depending on your issuing bank, the funds typically
reflect within 5-7 business days.
- Any applicable non-refundable banking/convenience charges or statutory taxes may be deducted in
accordance with organizer guidelines where permitted by law.
4. Requesting a Refund
To request assistance with an event cancellation or refund, please follow these steps:
- Send an email to support@eventpro24.online with the
subject line "Refund Request - [Your Order/Ticket ID]".
- Include your registered email address, phone number, and reason for the cancellation.
- Our support team will review and respond to your request within 24 to 48 hours.